Riskcovery

CVE-2020-1767

Possible to send drafted messages as wrong agent

State
Published
Severity
3.5 Low
Published
Jan 10, 2020
Updated
Sep 16, 2024
Reserved
Nov 29, 2019

Read the record on cve.org

Description

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

Scores

CVSSScoreVectorSource
3.13.5 LowCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:NOTRS

Weaknesses

The record names no weakness.

Affected Products

ProductVersions
((OTRS)) Community EditionOTRS AG
  • 6.0.x version 6.0.24 and prior versionsAffected
OTRSOTRS AG
  • 7.0.x version 7.0.13 and prior versionsAffected

References

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