CVE-2020-1777

Agent names disclosed in chat feature

State: Published
Severity: 4.3 Medium
Published: Oct 15, 2020
Updated: Sep 17, 2024
Reserved: Nov 29, 2019

Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Scores

CVSS	Score	Vector	Source
3.1	4.3 Medium	CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N	OTRS

Weaknesses

CWE-200 Information Exposure

Affected Products

Product	Versions
OTRSOTRS AG	7.0.x through 7.0.21Affected 8.0.x through 8.0.6Affected

References

https://otrs.com/release-notes/otrs-security-advisory-2020-15/

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