CVE-2021-36097

Agents are able to lock the ticket without the "Owner" permission

State: Published
Severity: 3.5 Low
Published: Oct 18, 2021
Updated: Sep 16, 2024
Reserved: Jul 1, 2021

Description

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Scores

CVSS	Score	Vector	Source
3.1	3.5 Low	CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N	OTRS

Weaknesses

CWE-266 Incorrect Privilege Assignment

Affected Products

Product	Versions
OTRSOTRS AG	8.0.x through 8.0.16Affected

References

https://otrs.com/release-notes/otrs-security-advisory-2021-20/

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