CVE-2024-12171
ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.6 - Missing Authorization to Authenticated (Subscriber+) Privilege Escalation
- State
- Published
- Severity
- 8.8 High
- Published
- Feb 1, 2025
- Updated
- Apr 8, 2026
- Reserved
- Dec 4, 2024
Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.
Scores
| CVSS | Score | Vector | Source |
|---|---|---|---|
| 3.1 | 8.8 High | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H | Wordfence |
Weaknesses
- CWE-862 Missing Authorization
Affected Products
| Product | Versions |
|---|---|
ELEX WordPress HelpDesk & Customer Ticketing Systemelextensions |
|
References
- https://www.wordfence.com/threat-intel/vulnerabilities/id/cbcd978b-e81f-4c39-b2f7-adc948d21b1b?source=cve
- https://plugins.trac.wordpress.org/changeset/3227859/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-one.php
- https://plugins.trac.wordpress.org/changeset?sfp_email=&sfph_mail=&reponame=&old=3213791%40elex-helpdesk-customer-support-ticket-system&new=3213791%40elex-helpdesk-customer-support-ticket-system&sfp_email=&sfph_mail=
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