CVE-2025-12420
Unauthenticated Privilege Escalation in ServiceNow AI Platform
- State
- Published
- Severity
- 9.3 Critical
- Published
- Jan 12, 2026
- Updated
- Feb 26, 2026
- Reserved
- Oct 28, 2025
Description
A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform.
ServiceNow has addressed this vulnerability by deploying a relevant security update to hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.
Scores
| CVSS | Score | Vector | Source |
|---|---|---|---|
| 4.0 | 9.3 Critical | CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/S:N/AU:Y/R:U/V:C/RE:H/U:Amber | SN |
Weaknesses
- CWE-250 Execution with Unnecessary Privileges
Affected Products
| Product | Versions |
|---|---|
Now Assist AI AgentsServiceNow |
|
Virtual Agent APIServiceNow |
|
References
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