CVE-2026-18363

Weak password recovery mechanism in osTicket by Enhancesoft LLC

State
Published
Severity
9.1 Critical
Published
Jul 30, 2026
Updated
Jul 30, 2026
Reserved
Jul 30, 2026

Read the record on cve.org

Description

A logic vulnerability in the password reset token validation routine implemented by osTicket in versions prior to v1.17.8 and v1.18.4. During the password reset process, the application retrieves the timestamp associated with the provided token and checks whether the configured validity period has expired. Consequently, the expiry check is only performed if the timestamp lookup fails, allowing tokens with an existing timestamp to bypass the intended expiry validation. Therefore, an attacker able to obtain a valid password reset token could reuse it to perform an unauthorised password reset and compromise the affected account.

Scores

CVSSScoreVectorSource
4.09.1 CriticalCVSS:4.0/AV:N/AC:L/AT:P/PR:N/UI:N/VC:H/VI:H/VA:N/SC:N/SI:N/SA:NINCIBE

Weaknesses

  • CWE-640 Weak Password Recovery Mechanism for Forgotten Password

Affected Products

ProductVersions
osTicketEnhancesoft LLC
  • before 1.17.8Affected
  • before 1.18.4Affected

References

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