CVE-2026-32752
FreeScout: Broken Access Control in ThreadPolicy — Any User Can Read/Edit All Customer Messages
- State
- Published
- Severity
- 0.0 None
- Published
- Mar 19, 2026
- Updated
- Mar 20, 2026
- Reserved
- Mar 13, 2026
Description
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209.
Scores
| CVSS | Score | Vector | Source |
|---|---|---|---|
| 3.1 | 0.0 None | CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:N | GitHub_M |
Weaknesses
- CWE-284 Improper Access Control
Affected Products
| Product | Versions |
|---|---|
freescoutfreescout-help-desk |
|
References
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